Privacy Policy (GDPR Compliance)

1. Introduction & Controller Identity

Yiwu Chantru Textile Co., Ltd. ("Chantru Textile", "we", "our", or "us") respects the privacy of all international buyers, clothing brands, garment manufacturers, and visitors who interact with our digital web portal. This Privacy Policy outlines how we collect, use, and protect your personal and corporate data in strict compliance with international standards, including the European Union's General Data Protection Regulation (GDPR) and the Data Security Law of the People's Republic of China.

The Data Controller responsible for this website is:
Yiwu Chantru Textile Co., Ltd.
Room 320, Block B, Times Plaza, No.388 Binwang Road, Jiangdong, Yiwu, Zhejiang, China
Email: sales@chantrutex.com

2. Information We Collect

We may collect and process the following data about you and your company when you submit an inquiry, request a sample, or use our services:

• Identity Data: Name, title, company name, and job function.
• Contact Data: Billing address, delivery address, email address, WeChat ID, WhatsApp number, and telephone numbers.
• Transaction Data: Details about payments, fabric inquiries, fabric sample requests, and other export documents.
• Technical & Usage Data: IP address, browser type, time zone setting, operating system, and tracking of how you navigate our fabric catalogs (processed anonymously where possible).

3. Legal Basis & How We Use Your Data

Under the GDPR, we must have a lawful basis for processing your data. We rely on the following bases:

• Contractual Necessity (Art. 6(1)(b) GDPR): Processing your fabric sample requests, fulfilling purchase orders, and managing global logistics/customs.
• Legitimate Interests (Art. 6(1)(f) GDPR): Improving our website layout, detecting fraud, and analyzing general B2B traffic to enhance our service offerings.
• Consent (Art. 6(1)(a) GDPR): Sending you marketing updates or newsletters (you can withdraw consent at any time).

4. Cookies & Tracking Technologies

Our website utilizes minimal cookies necessary for the website's technical functioning (e.g., remembering your language preference or session tokens for the admin dashboard).

We do not use aggressive third-party advertising cookies without your explicit consent. You can configure your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. Data Sharing & Third Parties

We strictly do not sell your data to any third parties. We may share necessary data exclusively with trusted partners required to fulfill your orders, such as:

6. International Data Transfers

As Chantru Textile is headquartered in the People's Republic of China, information we collect from you, including personal data from the European Economic Area (EEA) or the Balkans, will be transferred to and processed in China. When we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by utilizing Standard Contractual Clauses (SCCs) approved by the European Commission, and implementing rigorous internal cybersecurity protocols.

7. Data Retention Period

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. Typically, general inquiry data that does not lead to a contract is deleted within 12 months. Contractual data is retained for up to 10 years to comply with international tax and trade laws.

8. Your GDPR Rights

Under the GDPR, European Union and aligned residents have specific rights regarding their personal data, including:

• The right to access: Request a copy of the personal data we hold about you.
• The right to rectification: Request correction of inaccurate data.
• The right to erasure ("Right to be Forgotten"): Request deletion of your data when there is no good reason for us to continue processing it.
• The right to object: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact our Data Protection Officer at sales@chantrutex.com. We aim to respond to all legitimate requests within one month.